E-commerce Key Account Manager (f/m/x)

in Royal Canin Central Northern Europe, Sales Department

Location: Niepołomice or Warsaw

Job purpose

Implement the Royal Canin strategy at the Polish E-commerce Retailers by establishing and developing the customer relationship with the goal of reaching our quantitative & qualitative objectives while securing our market share and guaranteeing the accomplishment of the E-commerce strategy and vision.

What will be your key responsibilities?

1. Build long-term relationships with clients knowing the strengths and concerns of clients, providing opportunities for client development.

2. Implement, measure, and monitor the performance of each account plan (VOL; NSV; TPR%; A&P; Trade Terms, invoice issues and payments) taking decisive action to deliver sales revenue in line with plan.

3. Responsible for the accounts sales forecasting process through the S&OP+ process

4. Close cooperation with e-Merchandising Manager

5. Apply the RC collaboration standards to plan and conduct negotiations with customers in line with defined strategies and plans to:

- negotiate terms and conditions (e.g. credit policies, logistic, distribution, turnover, numerical distribution, placements, etc.)

- develop & execute activity/promotion plans and investments in line with RC brand, category and channel strategies considering NSV/T & ROI efficiency.

- responsible for planning & execution A&P budget with regular monitoring in cooperation with Trade Marketing Specialist

- implement and execute Perfect Digital Store strategy with assigned Key Accounts

- develop joint business plans and setting joint business targets align with SRM policy 

- secure legal and business governance through implementation SRM terms and agreements for responsible accounts 

What are we looking for?

- Bachelor degree in business or marketing

- 5+ years’ experience in Sales managing accounts at headquarters level.

- Knowledge of Polish retail trade, key customers, consumers, and pet food market

- Strong customer orientation and negotiation skills

- Excellent communication and presentation skills (oral and written) to a variety of audiences

- Excellent analytical skills

- Proficient use of office tools (Microsoft Excel & PowerPoint)

- Ability to engage customers and function as a team player and project leader

- Comfortable setting priorities, manage multiple tasks and remain focused in a changing environment

- Fluency in English and Polish written and spoken

- Driving license (cat. B)

What can you expect from Mars?

- Contract of employment

- Attractive financial conditions with Business Bonus and Christmas Bonus

- We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiSport card

- Subsidized meals

- Monthly allotment of food for your dog or cat

- Extra savings scheme to support You in long perspective

- Support in career building through personalized development plan

- Shop with attractive discounts on our products that Your family and friend are going to love

- Possibility to participate in volunteering initiatives during working hours

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