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Job Purpose/Overview

As Key Account Manager within the PSR Team (Pet Specialty Retail), you’re responsible for driving profitable sales growth for Offline NL Key Accounts.

Within this role you maintain strong relationships with internal and external stakeholders alongside the execution of our customer plans to achieve total team and account specific goals.

Key Responsibilities

• Responsible for creating & implementation of the Annual Operating Plan of these Key Accounts (KA);
• Negotiate yearly Trade Term Agreements & follow up during the year (Trade Term Compliancy);
• Pro-actively maintaining a strong relationship and developing SMART Customer Engagement Plans to unlock additional, mutual & sustainable growth;
• Special focus on Perfect Store Execution and Prescription to further drive the premiumness of our brand as seen by the shopper and our partners;
• Develop & coordinate the different "specific" promotional (tailor-made) plans for each KA and  strong focus on promotion effectiveness;
• Fact based participation in the total process of forecasting, to minimize internal & external business disruptions;
• Manage account specific budgets in line with planned financial shape and with a purpose to ensure the healthy financial development of the KA;
• Coach the Junior Key Account Manager in this team (Retail NL), be the sparring partner for the Sales Manager and/or be take the responsibility for several strategic projects.

Key Behavior

• Consistently follows the meaning & intent of Royal Canin policies & standards and serve as a sincere positive role model by establishing and adhering to high ethical standards of doing business (e.g. the Mars 5 principles);

• Acting as an undisputedly appreciated team player by stimulating a high performing team were everybody feels respected, supporting others when needed & can be counted on to speak with truth & candor;
• Showing an open & positive mindset for improvement & innovative ideas, demonstrating a pro-active attitude during meetings, projects & tasks and come up with new ideas for challenges & tools what needs improvement.

Context and Scope

• The priority of this position is to develop the potential of these accounts and support the commercial network to implement the strategy designed for these accounts that represent a important portion of our NSV.
• The jobholder negotiates independently with counterparts in the HQ of each key-account.
• Internally, the jobholder interacts strongly with colleagues from Sales, Marketing, Finance and Logistics to ensure customer satisfaction and planned profitable growth.

Job Specifications/Qualifications

1. Education & Professional Qualification

• University degree (M.Sc or B.Sc) in Economics or Business
• Higher Education (HBO/HEAO) with a preference for Sales/ Commerce

2. Knowledge/Experience

• >5y Sales experience preferably in a Multinational  / Grocery Channel
• Strong with Microsoft Office (e.g. Excel, PowerPoint)
• Fluent in English and Dutch

Key Supporting Competencies

• Customer Centric Thinking
• Drive for results (walk the extra mile)
• Organizational Agility (building strong internal network)
• Conflict Management

Key Functional Competencies & Technical Skills

• Fact based (analytic mindset)
• Flexing Communication styles (direct&forceful and diplomatic&tactful)
• Negotiation skills (preparation & closing)